Shipping Policy
Last Updated: August 19, 2026
Thank you for shopping with Molten Hues! Each of our stained glass pieces is carefully prepared and packaged with the goal of getting your order to you safely.
The following Shipping Policy explains our processing times, shipping procedures, delivery expectations, and what to do if there is an issue with your shipment.
Shipping Costs
Molten Hues currently offers free standard shipping within the United States unless otherwise stated on the product page or during checkout.
Expedited shipping or other special delivery options, when available, may require an additional charge.
Processing Times
Because our stained glass pieces are handmade, processing times may vary depending on whether an item is ready to ship or made to order.
Estimated processing or production times may be listed on individual product pages. Processing time refers to the amount of time needed to prepare your order and does not include the shipping carrier's delivery time.
Once your order has shipped, you will receive tracking information when available.
Shipping & Delivery
Orders are shipped to the address provided by the customer during checkout. Please carefully review your shipping information before submitting your order.
Once an order has been shipped, delivery times are estimates provided by the shipping carrier and are not guaranteed by Molten Hues.
Carrier delays caused by weather, holidays, service disruptions, or other circumstances outside of our control may occasionally occur.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your shipping address, please contact Molten Hues as soon as possible. We will make reasonable efforts to correct the address if the order has not yet shipped.
Once an order has been shipped, we may not be able to change or redirect the delivery address.
If an order is returned to Molten Hues because of an incorrect or incomplete address provided by the customer, additional shipping charges may apply to have the package shipped again.
Lost or Missing Packages
If your tracking information has not updated for an extended period or you believe your package has been lost in transit, please contact us.
We may ask you to first confirm your shipping address and check with household members, neighbors, or the shipping carrier.
When appropriate, Molten Hues will work with the shipping carrier to determine what happened and assist with any available claim process.
If tracking shows that a package was successfully delivered but you cannot locate it, please contact the shipping carrier and Molten Hues as soon as possible so the situation can be reviewed.
Damaged Orders
Stained glass is fragile, so we take special care when packaging each order. Unfortunately, shipping damage can occasionally happen.
If your order arrives damaged, please contact Molten Hues as soon as possible after delivery.
Please include photographs of the damaged item, the shipping box, the shipping label, and the packaging materials. We also recommend keeping all original packaging until the issue has been resolved, as it may be needed for a shipping or insurance claim.
We will review the situation and work with you toward an appropriate resolution, which may include a replacement, repair, refund, or shipping claim depending on the circumstances and availability of the item.
Because our products are handmade, an exact replacement may not always be possible.
Returned Packages
Packages that are refused, unclaimed, or returned to Molten Hues may require additional shipping charges before they can be shipped again.
If a package is returned to us, we will contact you using the information provided with your order to discuss the available options.
International Shipping
Unless otherwise stated on our website, Molten Hues currently ships within the United States only.
If international shipping becomes available, customers may be responsible for applicable customs duties, import taxes, fees, or other charges imposed by their country.
Questions About Your Order
If you have any questions or concerns regarding shipping or delivery, please contact us:
Molten Hues
Email: Brielle@MoltenHues.com
We appreciate your patience and understanding when unexpected shipping issues occur, and we will do our best to help resolve problems with your order.