Return & Refund Policy
Last Updated: August 19, 2026
Thank you for shopping with Molten Hues! Every piece we create is handmade with care, and because of the handmade and often one-of-a-kind nature of our stained glass products, all sales are final unless there is an issue caused by Molten Hues.
Please carefully review product descriptions, dimensions, colors, photos, and other product information before placing your order.
Returns & Exchanges
Molten Hues does not accept returns or exchanges for change of mind, personal preference, incorrect size selection, or other circumstances unrelated to an error on our part.
Because each piece is handmade, slight variations in glass color, texture, pattern, solder lines, and overall appearance are normal. These natural variations are part of the handmade nature of stained glass and are not considered defects.
Colors may also appear slightly different depending on lighting, the glass itself, and the screen or device used to view the product.
When Molten Hues Is at Fault
If you receive the wrong item, an item is missing from your order, or we made another mistake while preparing your order, please contact us as soon as possible.
We will review the situation and, when Molten Hues is responsible for the issue, work with you to make it right. Depending on the circumstances, this may include a replacement, repair, refund, or another appropriate solution.
You will not be responsible for additional shipping costs required to correct an error made by Molten Hues.
Damaged Items
We carefully package our stained glass pieces for shipment. If your order arrives damaged, please contact us as soon as possible and provide photographs of the damaged item, shipping box, shipping label, and packaging materials.
Please keep the damaged item and all original packaging while the issue is being reviewed.
We will evaluate the circumstances and determine the appropriate next step, which may include a repair, replacement, refund, or shipping claim.
Because many Molten Hues pieces are handmade or one of a kind, an identical replacement may not always be available.
Custom & Made-to-Order Items
Custom, personalized, and made-to-order pieces cannot be returned, exchanged, or refunded once production has begun, except when Molten Hues has made an error with the order or as otherwise required by applicable law.
Customers are responsible for reviewing and approving any design details, spelling, colors, dimensions, or other specifications provided before production begins.
Order Cancellations
If you need to cancel an order, please contact us as soon as possible.
If production or preparation of your order has already begun, cancellation may not be available, particularly for custom or made-to-order pieces.
Contact Us
If there is a problem with your order, please contact us and include your order number, a description of the issue, and photographs when applicable.
Molten Hues
Email: Brielle@MoltenHues.com
We want you to receive the piece you ordered and will always make reasonable efforts to correct mistakes for which Molten Hues is responsible.
Nothing in this policy is intended to limit any rights you may have under applicable consumer protection laws.